- First, check your dashboard to confirm your monthly character quota has been exhausted. You’ll see a message when you reach the limit.
- Review your usage details to understand how you’ve reached the limit by clicking on the Profile dropdown at the top-right of the dashboard.
You'll see how many characters you’ve consumed for the current billing cycle for Text and Document translations.
- It’s important to note that your subscription plan does not allow for additional characters, and there is currently no option to upgrade to a larger plan. However, we understand that running out of characters can disrupt your workflow.
- As a temporary workaround, we’re here to help. If you’ve hit your quota, contact our Support Team by submitting a ticket or using the live chat option by clicking on the Support section at the top of your dashboard. Outline your problem, and our team will assist you.
- Once we’ve reviewed your request, we’ll coordinate with the backend team to reset your monthly quota. Please note that this reset is a temporary solution to ensure you can continue using the platform without interruption.
- Our team will notify you via email or chat once your quota has been reset.
Disclaimer:
This quota reset is offered as a temporary workaround and should not be considered a permanent solution. When larger plans become available, you will have the option to upgrade on your own.
This article is about:
- What happens when the monthly characters quota is exceeded
- How to check usage and confirm quota limits
- Temporary solutions for continuing use