Why did my document upload fail? Fix errors caused by comments or passwords

If your document fails to upload and triggers an “Analysis failed” error, two common causes are:

• Unresolved comments or tracked changes
  Many file formats like Word (.DOCX), ODT, Excel (.XLSX), or PowerPoint (.PPTX) include features for revision tracking or collaboration. If the document contains pending suggestions or comments, Lara cannot analyze it.
  

  Learn how to clean your file

• Password-protected or restricted files
  If your document is locked or has editing restrictions, Lara won’t be able to access the content. This applies to Word, Excel, PDF, and other protected formats. You’ll need to remove the password before uploading.
  

  See how to remove password protection

After fixing either issue, save the file again and return to the Translate Documents tab in Lara. Upload the clean, unlocked file and the translation should proceed without errors.

 

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This article is about:

• Upload errors

• Comments, revisions, and passwords

• Quick fix links