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Credit or Debit Card Payment Failed During Subscription Renewal

Step-by-Step Guide to Fix Failed Payments for Subscription Renewals and Avoid Account Suspension


  1. Verify your card details. Log in to your account and click on the Profile icon at the top-right corner of the dashboard.

    Avoid subscription suspension to Lara
  2. Navigate to the Subscription or in the Invoices tab, you will see a message showing that the payment has failed, it will include the payment processor decline reason, click on Pay now.

    Pay now a failed renewal to Lara
  3. The system will try to process the payment, if it fails, click the Update payment method button to add a new payment method.
  4. A payment form will appear. Enter the updated payment details, including the new credit card information, and double-check for accuracy.
  5. Once the new details are entered, click the Save changes button to confirm the changes.
  6. Click on Pay now again, the system will attempt to process the payment, if it goes through successfully, you are all set and your account will be fully operational.


If the charge fails again, address the issue with these suggestions:

  • Please ensure that your card has enough funds or available credit to cover the subscription charge. If necessary, transfer funds or consider using an alternative payment method.
  • Handle 3D Secure authentication issues (SCA). As a European company, our payment system may trigger 3D Secure authentication due to Strong Customer Authentication (SCA) regulations. This means you may need to approve the payment via your bank's app, a text message, or another verification method. If you don’t complete the 3D Secure process, the payment will fail. Retry the payment and ensure you’re available to approve the transaction during this step. If your card does not support 3D Secure, you’ll need to use a card that is compatible with this requirement.
  • Contact your bank or card issuer. Banks sometimes flag recurring subscription charges as suspicious, resulting in payment declines. Contact your bank or card provider to verify the transaction and request that they approve future charges from us.
  • Review your billing address. Ensure that the billing address in your payment profile matches the one associated with your card. Mismatched billing information can lead to failed payments.
  • Contact our support team. If your payment still doesn’t go through, reach out to our customer support team with details of the error message or notifications you’ve received. We’ll work with you to resolve the issue promptly.

    If we are unable to process your payment and the invoice remains unpaid, your account will be flagged as overdue and may be temporarily suspended. This means you won’t have access to premium features or services until the overdue balance is paid.

 

 

 

This article is about:

  • Subscription renewal payment failures
  • Consequences of unpaid invoices
  • Preventing account suspension due to overdue payments