--- title: Credit or Debit Card Payment Failed During the Subscription Upgrade description: Having trouble upgrading your subscription due to a failed credit or debit card payment? Follow our step-by-step guide to resolve common payment issues and complete your upgrade successfully. --- [Skip to content](https://support.laratranslate.com/en/credit-or-debit-card-payment-failed-during-the-subscription-upgrade#main-content) - [English](https://support.laratranslate.com/en/credit-or-debit-card-payment-failed-during-the-subscription-upgrade) - [Deutsch](https://support.laratranslate.com/de/kredit-oder-debitkarten-zahlung-fehlgeschlagen-beim-abonnement-upgrade) - [Italiano](https://support.laratranslate.com/it/pagamento-con-carta-di-credito-o-di-debito-non-riuscito-durante-l-upgrade-dell-abbonamento) English Show submenu for translations [![Lara logo](https://support.laratranslate.com/hs-fs/hubfs/Screenshot_2025-01-07_at_10.24.13-removebg-preview.png?width=119&height=50&name=Screenshot_2025-01-07_at_10.24.13-removebg-preview.png)](https://support.laratranslate.com/en/?hsLang=en) Open main navigation Close main navigation - - [English](https://support.laratranslate.com/en/credit-or-debit-card-payment-failed-during-the-subscription-upgrade) - [Deutsch](https://support.laratranslate.com/de/kredit-oder-debitkarten-zahlung-fehlgeschlagen-beim-abonnement-upgrade) - [Italiano](https://support.laratranslate.com/it/pagamento-con-carta-di-credito-o-di-debito-non-riuscito-durante-l-upgrade-dell-abbonamento) English Show submenu for translations - [Submit a request](https://2er2r1.share-eu1.hsforms.com/2CJaQX4efSGa8WhPQM8ImGg) [Submit a request](https://2er2r1.share-eu1.hsforms.com/2CJaQX4efSGa8WhPQM8ImGg) How can we help you? - There are no suggestions because the search field is empty. 1. [Lara Translate Knowledge Base](https://support.laratranslate.com/en?hsLang=en) 2. [Account and Subscriptions](https://support.laratranslate.com/en/account-and-subscriptions?hsLang=en) 3. [Payments and Invoices](https://support.laratranslate.com/en/account-and-subscriptions?hsLang=en#payments-and-invoices) February 13, 2025 # Credit or Debit Card Payment Failed During the Subscription Upgrade ## Step-by-Step Guide to Resolve Payment Issues for Subscription Upgrades 1. **Double-check your card details.** Ensure the card number, expiration date, CVV, and billing address are correct and align with the information on file for your card. 2. Verify that you have **enough funds or credit limit** to pay for the subscription. 3. If you're having trouble with 3D Secure authentication (SCA), here’s what you need to know. As a European company, our payment system might require **3D Secure authentication** because of **Strong Customer** **Authentication (SCA)** rules. This means you may need to approve your payment using your bank's app, a text message, or another method. If you do not finish the 3D Secure process, your payment will fail. Please retry the payment and make sure you can approve the transaction at that time. If your card does not support 3D Secure, you will need to use a different card that meets this requirement. 4. Check the **payment restrictions** **on your card**. Some cards may have limitations for online or international transactions. Contact your bank to ensure that these restrictions are activated if necessary. 5. Try **using a different card**. If the issue continues, consider utilizing another credit or debit card to complete the subscription upgrade. 6. **Contact** **our customer support team** directly by [submitting a ticket](mailto:support@laratranslate.com) or using the live chat option by clicking on the **Support** section at the top of your dashboard. If your payment does not go through, simply provide us with the specific error message or notification you received. We will swiftly investigate the issue and ensure it is resolved effectively so you can continue your experience without disruption. ---   **This article is about:** - Troubleshooting failed credit or debit card payments - Resolving payment issues during subscription upgrades - Updating payment methods - [About Lara](https://support.laratranslate.com/en/about-lara?hsLang=en) - [How to use Lara](https://support.laratranslate.com/en/how-to-use-lara?hsLang=en#main-content) - [Translate text](https://support.laratranslate.com/en/how-to-use-lara?hsLang=en#translate-text) - [Translate documents](https://support.laratranslate.com/en/how-to-use-lara?hsLang=en#translate-documents) - [Translate voice](https://support.laratranslate.com/en/how-to-use-lara?hsLang=en#translate-voice) - [Translate images](https://support.laratranslate.com/en/how-to-use-lara?hsLang=en#translate-images) - [Translate audio](https://support.laratranslate.com/en/how-to-use-lara?hsLang=en#translate-audio) - [Account and Subscriptions](https://support.laratranslate.com/en/account-and-subscriptions?hsLang=en#main-content) - [Manage your account](https://support.laratranslate.com/en/account-and-subscriptions?hsLang=en#manage-your-account) - [Payments and Invoices](https://support.laratranslate.com/en/account-and-subscriptions?hsLang=en#payments-and-invoices) - [Manage your subscription](https://support.laratranslate.com/en/account-and-subscriptions?hsLang=en#manage-your-subscription) - [Manage Team](https://support.laratranslate.com/en/account-and-subscriptions?hsLang=en#manage-team) - [Pricing](https://support.laratranslate.com/en/account-and-subscriptions?hsLang=en#pricing) - [API and Integrations](https://support.laratranslate.com/en/api-and-integrations?hsLang=en#main-content) - [API](https://support.laratranslate.com/en/api-and-integrations?hsLang=en#api) - [CAT tools](https://support.laratranslate.com/en/api-and-integrations?hsLang=en#cat-tools) - [MCP Server](https://support.laratranslate.com/en/api-and-integrations?hsLang=en#mcp-server) - [Integrations](https://support.laratranslate.com/en/api-and-integrations?hsLang=en#integrations) - [Data Security and Privacy](https://support.laratranslate.com/en/data-security-and-privacy?hsLang=en#main-content) - [Data security](https://support.laratranslate.com/en/data-security-and-privacy?hsLang=en#data-security) - [Privacy](https://support.laratranslate.com/en/data-security-and-privacy?hsLang=en#privacy) - [Frequently Asked Questions](https://support.laratranslate.com/en/frequently-asked-questions?hsLang=en#main-content) - [Glossary](https://support.laratranslate.com/en/frequently-asked-questions?hsLang=en#glossary) - [Useful Tips](https://support.laratranslate.com/en/frequently-asked-questions?hsLang=en#useful-tips) [![Lara translate logo](https://support.laratranslate.com/hs-fs/hubfs/Lara_logo_4333ad.png?width=140&height=59&name=Lara_logo_4333ad.png "Lara translate logo")](https://laratranslate.com) © Translated · VAT IT07173521001 Copyright © 2025