Credit or Debit Card Payment Failed During the Subscription Upgrade
Step-by-Step Guide to Resolve Payment Issues for Subscription Upgrades
- Double-check your card details. Ensure the card number, expiration date, CVV, and billing address are correct and align with the information on file for your card.
- Verify that you have enough funds or credit limit to pay for the subscription.
- If you're having trouble with 3D Secure authentication (SCA), here’s what you need to know. As a European company, our payment system might require 3D Secure authentication because of Strong Customer Authentication (SCA) rules. This means you may need to approve your payment using your bank's app, a text message, or another method. If you do not finish the 3D Secure process, your payment will fail. Please retry the payment and make sure you can approve the transaction at that time. If your card does not support 3D Secure, you will need to use a different card that meets this requirement.
- Check the payment restrictions on your card. Some cards may have limitations for online or international transactions. Contact your bank to ensure that these restrictions are activated if necessary.
- Try using a different card. If the issue continues, consider utilizing another credit or debit card to complete the subscription upgrade.
- Contact our customer support team directly by submitting a ticket or using the live chat option by clicking on the Support section at the top of your dashboard. If your payment does not go through, simply provide us with the specific error message or notification you received. We will swiftly investigate the issue and ensure it is resolved effectively so you can continue your experience without disruption.
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